KYT Policy

The KYT (Know Your Transaction) policy is aimed at identifying the Transaction Client in the event that the Service has a reasonable suspicion that the Client is not using coinstotrades.com for its intended purpose.

Such a precedent may arise if the Service suspects the Customer of illegal actions, which may be qualified as laundering or attempted laundering of illegally obtained digital assets or funds have an outright criminal origin. For these purposes, the Service has the right to use any legal information, third-party means of analysis of the origin of digital assets, as well as its own development of the screening system. In this case, the Coinstotrades.com Service reserves the full right:

• Require the Client to provide additional information disclosing the origin of digital assets and/or confirmation that these assets have not been obtained by criminal means;
• To block the account and any operations related to the Client, to transfer to the controlling financial activity and/or law enforcement authorities at the place of registration of the Service and, if necessary, at the address of the Client's registration all available information and documents on the incident;
• Demand from the Customer the documents confirming identity, physical existence, registration address, solvency;
• To carry out the return of digital assets only to the requisites from which the transfer was made or to other requisites, after full verification by the security service of the Service, if it was possible to check the legal origin of funds of the Client;
• Deny the Customer to withdraw the funds to a third party account without explaining the reasons;
• Withhold the Client's funds until the incident is fully investigated;
• The Service reserves the right to monitor the entire chain of transactions in order to identify suspicious transactions;
• The Service reserves the right to refuse to provide services to the Customer if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds in special accounts of the Service;
• The Service reserves the right to refuse to provide services to the Customer if the Service has reasonable suspicions about the legality of the origin of digital assets and to withhold funds on special accounts of the Service, if it is impossible to trace the entire chain of movement of digital assets from their appearance.

Terms and conditions of refunds of funds stopped for verification by AML analysis of the transaction:

• Refunds are made after a full check by the Service's security service, which may include detailed verification of the sender. Refunds are made minus a commission of up to 20% of the transaction amount to cover the labor costs of processing the request and organizing the refund;
• Refunds, subject to the Service's approval, will be processed by the Service within 90 calendar days from the date on which the User was notified of the Service's decision regarding their refund request;
• When processing a refund, after the verification (verification), the user is obliged to confirm the details to receive the refund.